Trouble with your order?

We’re here to help. If something wasn’t quite right with your recent order—whether it’s a live fish delivery concern, a missing item, or a damaged product—please fill out the short form below. Our team will review your claim and respond within one business day to make things right.

Thank you for giving us the opportunity to fix it.

Name

First Name

Last Name

Order Number

What would you like to report?

Fish arrived dead upon arrival

Incorrect item received or missing item

FedEx delivery issue

Damaged packaging

Aeration or equipment order has an issue

Other (please detail below)

Please describe the issue.

If submitting an Arrive Alive claim for DOA fish, please refer to the shipping label on the box that had a problem to let us know specifically which fish and how many you need to be refunded/replaced.

Policy Agreement

I confirm that I have read and understand the Arrive Alive policy and have followed acclimation instructions provided to me within the required timeframe for live fish claims.

I Agree